FAQs

What services do you offer for events?

• We offer a comprehensive range of floral design services tailored to your event, including consultations, venue visits, floral arrangements, installations, delivery, setup, and teardown.

  Do you specialize in certain types of events?

  • Yes, we specialize in various events such as weddings, corporate events, galas, fundraisers, private parties, and more.

  How far in advance should we book your services for our event?

  • We recommend booking our services as early as possible, ideally 6-12 months in advance, especially for weddings and large-scale events. This ensures availability and allows for thorough planning.

  Can you work within our budget?

  • Absolutely! We understand that budgets vary, and we strive to create stunning floral designs that align with your financial parameters. During our consultation, we'll discuss your budget and design options accordingly.

  Do you provide custom floral designs?

  • Yes, we specialize in creating unique and personalized floral arrangements tailored to your event theme, color scheme, and preferences. We welcome your ideas and input to ensure the designs reflect your vision.

  Can you accommodate last-minute changes or additions to our floral arrangements?

  • While we prefer to finalize arrangements well in advance, we understand that adjustments may be necessary. We'll do our best to accommodate any changes, although some modifications may be subject to availability and additional costs.

  Do you offer rental options for vases, pedestals, or other decorative elements?

  • Yes, we provide a selection of rental items to enhance your floral displays, including vases, pedestals, arches, and other decorative accents. We'll coordinate delivery, setup, and pickup of these items as needed.

  Can you assist with floral design concepts if we're unsure of what we want?

  • Absolutely! Our experienced floral designers are here to guide you through the creative process. We'll listen to your preferences, offer suggestions, and present design concepts that align with your vision and event theme.

  Do you provide floral arrangements for both indoor and outdoor events?

  • Yes, we have experience designing floral arrangements for a variety of venues, including indoor banquet halls, outdoor gardens, beachfronts, and more. We'll consider factors such as lighting, temperature, and surroundings to create arrangements that thrive in any environment.

  What is your cancellation policy?

  • Our cancellation policy varies depending on the timing of the cancellation and the nature of the event. We'll outline the terms and conditions in our service agreement to ensure clarity and transparency for both parties.

  Do you provide floral samples or mock-ups before the event?

  • Yes, we offer floral samples or mock-ups for larger events such as weddings or corporate gatherings. This allows you to visualize the final arrangements and make any necessary adjustments before the event day.

  How do you handle transportation and setup of the floral arrangements?

  • We take care of transportation and setup logistics to ensure your floral arrangements arrive safely and look their best on the day of the event. Our team will coordinate delivery times with your venue and handle setup according to your specifications.

  What happens to the floral arrangements after the event?

  • Depending on the arrangements and your preferences, we can coordinate pickup of the floral pieces after the event concludes. Alternatively, if you'd like to preserve certain arrangements, we can provide guidance on care and preservation techniques.

  Are there any additional fees we should be aware of, such as delivery or setup charges?

  • We strive to be transparent about our pricing structure and any additional fees associated with our services. Delivery, setup, teardown, and any rental items will be clearly outlined in our proposal and contract.

  Can you accommodate specific cultural or religious traditions with your floral designs?

  • Absolutely! We have experience incorporating cultural or religious symbolism into our floral designs and are happy to accommodate any special requests or traditions you'd like to incorporate into your event decor.

  Do you offer eco-friendly or sustainable floral options?

  • Yes, we're committed to sustainability and offer eco-friendly floral options such as locally sourced flowers, reusable containers, and compostable materials whenever possible. We can discuss sustainable alternatives during our consultation.

  What happens if there are any issues with the floral arrangements during the event?

  • In the rare event of any issues with the floral arrangements, our team will be on standby to address and resolve any concerns promptly. We prioritize client satisfaction and will do everything possible to ensure your event decor exceeds expectations.

  How do we secure our booking with your floral design services?

  • To secure your booking, we require a signed contract and a deposit. Once these are received, your event date will be reserved on our calendar, and we'll begin the planning process to bring your floral vision to life.

    
    

FLORAL ARRANGEMENT FAQs

1. How can I care for my flowers to make them last longer?

   • For floral arrangements, change the water everyday or every other day to maintain freshness (5-7 days).

   • In flower boxes, adding a bit of water to the center after 2-3 days extends flower life (3-5 days).

   • Bouquets should have their tips trimmed before placing in a vase, with water changed every other day (5-7 days).

2. What's the best way to care for flower boxes and water them?

   • Use clean water.

   • Use a small-opening water bottle to pour water at 65-72°F.

   • Remove any wilted flowers or petals promptly to maintain freshness and prevent bacterial spread.

3. Will my arrangement look exactly like the photo on the website?

   • No, as each flower is unique, arrangements may vary slightly in appearance while maintaining a similar aesthetic.

4. What if I want to return flowers?

   • Unfortunately, once flowers have been received or taken, we cannot accept returns or exchanges.

5. Can flowers be delivered?

   • Yes, orders must be placed a day in advance for next-day delivery (SF Bay Area only), with delivery costs automatically calculated during website checkout.

6. How soon can I order a designer's choice arrangement or bouquet?

   • Orders for designer's choice arrangements or bouquets can be placed anytime, however we do ask you to give us a minimum 48 hours in advance so we can source it from our flower farm vendors.

7. What do the different size options mean?

   • Sizes available include Small, Medium, Large, Deluxe, and Luxury. If you give us a budget, we will curate the design for you.

8. Is it possible to customize my bouquet?

   • Absolutely! Simply include your details and preferences in the message/note section when placing your order.

9. Can I cancel my order?

   • Yes, you can cancel your order and receive a full refund if you notify us at least 48 hours in advance. If it's less than 48 hours, your order will be converted into credit for a future purchase.